Terms & Conditions
Terms & Conditions - the basics
By using our website and placing an order with Serenity Glow, you agree to our terms. All orders are subject to availability and payment must be made in full at checkout. Orders are only confirmed once dispatched. We aim to deliver within estimated timeframes but are not responsible for postal delays. Customers must provide correct delivery details. As all Serenity Glow candles are handmade, slight variations in colour, finish, and appearance may occur. Product images on our website are for illustration purposes only and the final product may differ slightly from the photographs shown. These natural variations do not affect the quality or performance of the candle and are not considered faults or defects. All website content belongs to Serenity Glow and may not be copied without permission. We reserve the right to cancel orders or refuse service if necessary. These terms are governed by UK law.
Advanced Terms & Conditions
These Terms and Conditions govern the use of the Serenity Glow website and the purchase of products from Serenity Glow (“we”, “our”, or “us”). By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our website.
Products and Availability
All products are subject to availability. We make every effort to ensure that product descriptions, images, and pricing are accurate, however errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.
Orders and Acceptance
When you place an order, you will receive an order confirmation email. This email is an acknowledgement only and does not constitute acceptance of your order. A contract between you and Serenity Glow is formed only once your order has been dispatched.
We reserve the right to refuse or cancel any order for reasons including, but not limited to, suspected fraud, product unavailability, pricing errors, or issues with payment.
Pricing and Payment
All prices are displayed in GBP and include any applicable taxes unless otherwise stated. Prices may change at any time without notice.
Payment must be made in full at the time of ordering using the payment methods provided on our website. All payments are processed securely by third-party payment providers, and we do not store full payment card details.
Delivery
We aim to dispatch orders within the timeframes stated on our website. Delivery times are estimates only and may vary depending on location and postal services. We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.
Customers are responsible for providing accurate delivery information. We cannot be held liable for lost or delayed orders due to incorrect address details supplied at checkout.
Returns and Refunds
Returns and refunds are handled in accordance with our Returns Policy. Due to the nature of our products, candles can only be returned if unused, unopened, and in their original condition. Custom or personalised items are non-refundable unless faulty.
If an item arrives damaged or incorrect, you must contact us within 48 hours of delivery with photographic evidence.
Product Use and Safety
Our candles are intended for decorative and household use only. Customers must follow all safety instructions provided with the product. Serenity Glow cannot be held responsible for misuse of products or damage caused by improper use.
Intellectual Property
All content on this website, including text, images, logos, designs, and branding, is the property of Serenity Glow and is protected by copyright laws. Content must not be copied, reproduced, or used without our prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Serenity Glow shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products. Our total liability shall not exceed the value of the order placed.
Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you agree to the collection and use of your information as outlined in that policy.
Right to Amend
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately.
Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of UK courts.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
Email: xserenityglowcandlesx@gmail.com